Robust and flexible systems are critical to manage, train, and deploy resources at the dealerships, enabling them to deliver high performance to its customers. There were 3 main challenges the client was trying to address.
Facing fragmented manpower systems and processes that invited data accuracy concerns and operations complexity, Nissan realized that it needed to reduce complexity and create a single view of the organization by consolidating and validating information from multiple systems.
The existing incentive management process was manual and required exhaustive & accurate verification of all manpower and sales data across multiple departments of the company. Mistakes in this process could be detrimental resulting in financial losses and compliance issues. The client wanted to automate the incentive management process from verification to pay-outs.
The reporting process was manual and was time-consuming and the scope of error was high owing to the large set of data from multiple systems. A consolidated dashboard providing a view of important operational & financial metrics was needed to meet the time-critical needs of the business while compromising neither on quality and compliance requirements.
The leadership believed that developing a scalable and integrated cloud-based solution would not only support the company’s growth, but serve as a strong foundation for high performance and provide a competitive advantage.