The client faced tremendous competitive pressures from its competitors, especially the unorganized segment expanding rapidly into its region. increased competition could result in lower market share, loss of revenue and increased intensity to attract and maintain patients. The client needed a way to improve its growth, competitively differentiate themselves in the market and better meet the needs of the patients.
Innovantes partnered with the client to create a new digital model to grow its franchisee base and onboard new business partners. The solution also automated and digitized the entire patient journey right from booking to reporting and feedback management