Privacy Policy

1. PURPOSE AND SCOPE

The purpose of this policy is to demonstrate Innovantes’ commitment to the privacy of the user/client information and sensitive commercial/financial data. This privacy policy explains how Innovantes IT Solutions LLP ("we", "us", "our") collects, uses, shares, and protects your personal information when you use our services, or interact with us in any other way. Please read this policy carefully and contact us if you have any questions or concerns.

We process your data in accordance with the applicable laws and regulations following industry best practices.

This policy applies to all data that is either owned or managed by Innovantes

2. THE TYPES OF INFORMATION WE COLLECT AND STORE

We may collect the following types of information from you

  1. Personal information: This is information that identifies you as an individual or relates to an identifiable individual, such as your name, email address, phone number, postal address, company name, job title, and any other information you provide to us when you register for an account, request a quote, sign a contract, or communicate with us.
  2. Technical information: This is information that is automatically collected when you access our website or use our services, such as your IP address, browser type, device type, operating system, referring URL, pages visited, time spent, and other similar data. We may use cookies and other tracking technologies to collect this information.
  3. Usage information: This is information that is generated when you use our services, such as the type of service, the duration of the service, the date and time of the service, the features used, the feedback provided, and any other data related to your use of our services.
  4. Payment information: This is information that is required to process your payments for our services, such as your billing address, and transaction details. We do not store this information on our servers; we use a third-party payment and accounting systems to save this information.

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your information for the following purposes

  1. To provide our services: We use your information to deliver our services to you, to communicate with you about your use of our services, to respond to your inquiries and requests, to troubleshoot any issues or problems, and to improve our services and customer satisfaction
  2. To market our services: We use your information to send you newsletters, promotions, offers, surveys, and other marketing communications about our services and those of our partners that may be of interest to you. You can opt out of receiving these communications at any time by following the unsubscribe link in the email or contacting us at admin@innovantes.in.
  3. To comply with legal obligations: We use your information to comply with any applicable laws, regulations, court orders, subpoenas, or other legal requests or processes that we are subject to.
  4. To protect our rights and interests: We use your information to protect our rights and interests and those of our customers.

4. WHO HAS ACCESS TO YOUR DATA WITHIN OUR ORGANIZATION?

Within our organization, access to your data is limited to those persons who require access in order to provide you with the Products and Services, which you purchase from us, to contact you, and to respond to your inquiries. Those staff members may be on teams such as Technology, Marketing, and Support. Employees only have access to data that is relevant to their team, on a ‘need to know’ basis.

5. HOW DO WE SHARE YOUR DATA WITH OUTSIDE OUR ORGANIZATION AND WHY?

We may share your information with the following parties:

  • Service providers: We may share your information with third-party service providers that help us provide our services or perform functions on our behalf. These may include hosting providers, cloud computing providers, software developers, payment processors, analytics providers, email service providers, and other vendors that we work with.
  • Partners: We may share your information with our partners that offer services or products that are in the scope of our engagement with you. We share your information only with the partners whom we engage with to deliver the services that you have signed up for. These may include some contractors.
  • Clients: We may share your information with our clients that hire us to provide digital solutions for them. These may include businesses, organizations, or individuals that we work with on various projects or contracts.
  • Legal authorities: We may share your information with law enforcement, government agencies, courts, or other parties when we are required or permitted by law to do so. This may include responding to warrants, court orders, legal requests, or investigations.
  • Business transfers: We may share your information with a third party in the event of a merger, acquisition, sale, reorganization, or any other business transaction involving our company. In such cases, we will notify you of any changes to this privacy policy and your choices regarding your information.
We do not sell your information to any third parties for their own marketing purposes without your consent.

6. WHY AND FOR HOW LONG DO WE STORE THE INFORMATION WE COLLECT FROM YOU?

We retain user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates to, and the purposes for which we collected the data.

7. SECURITY

We implement a variety of administrative, managerial, and technical security measures to help protect your personal information. Our organization has various internal control standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online. Our employees are trained to understand and comply with these controls and we communicate our Privacy Policy practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information.

8. YOUR RIGHTS UNDER THE GDPR

You have certain rights if you are within the EU this including:

  • Right to access: This right allows you to obtain a copy of your personal data, as well as other supplementary information.
  • Right to restrict processing: You have the right to restrict the processing of your personal data in certain circumstances.
  • Right to rectification. You have the right to have any incomplete or inaccurate information we hold about you corrected.
  • Right to object to processing: The right to object allows you to stop or prevent us from processing your personal data. This right exists where we are relying on a legitimate interest as the legal basis for processing your Personal Data. You also have the right to object where we are processing your Personal data for direct marketing purposes.
  • Right to erasure: You have the right to ask us to delete or remove Personal data when the personal data is no longer necessary for the purpose which you originally collected or processed.
To exercise your rights, you can contact us at admin@innovantes.in

9. LINKS TO OTHER WEBSITES

Our Sites may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

Third parties are under no obligation to comply with this Privacy Policy with respect to Personal Data that you provide directly to those third parties or that those third parties collect for themselves. We do not control the third-party sites that may be accessible through our Services. Thus, this Privacy Policy does not apply to information you provide to third-party sites or gathered by the third parties that operate them.

10. CHANGES TO THIS POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. If we make any material changes to the Policy, we will notify you via email, through a notification posted on the Services, or as required by applicable law. You can see when the Policy was last updated by checking the date at the bottom of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective from when they are posted on this page.

11. CONTACT US

If you have any questions about this Privacy Policy, you can contact us at admin@innovantes.in