WHAT WE DO
JOIN US
CASE STUDY HEALTHCARE
Ivy Healthcare collaborates with Innovantes for a complete digital transformation of its patient journey.
THE
Challenge
Ivy Healthcare delivers high quality and cost-effective healthcare through its network of 7 super speciality hospitals serving a million patients each year. To further improve the patient experience, it wanted to embrace mobile applications and deliver a consistent patient experience across all digital touchpoints. The leadership strongly believed that moving from the telephone for patient appointment management to digital self-scheduling tools would help it deliver a competitive boost by improving efficiencies and enhancing patient engagement and satisfaction.
OUR
Solution
After conducting a strategic assessment and developing a roadmap, Innovantes worked with the client and provided a wide range of services ranging from business consulting, application development, systems integration, program management, maintenance and business process outsourcing. The complete IT infrastructure was revamped and a new website, mobile apps and an advanced appointment engine were developed and deployed. The mobile application enabled the patients to find, compare, and book needed care across the entire network. Using push notifications, the client could push relevant patient education material through the app to the patients for better self-care.
Website
The redeveloped website was delivered on the .NET framework across 3 major releases in 4 months.
Mobile apps
Xamarin powered mobile apps helped quick deployment
Appointment scheduling engine
The scheduling engine helped move a significant percentage of appointments online
Consistent Experience
As part of a broader digital transformation, we helped Ivy make sure all their customer touchpoints were hitting the mark.
CRM
An advanced CRM with detailed drill-down capability to analyze data in real-time
OVERALL
Impact
Setting new standards in operational excellence
Appointments moved online in 3 months
Improvement in back-office productivity in 6 months
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